Pinoy Roadtrip: CEBU PACIFIC AIRLINES: Step-By-Step guide on How to Get a Full Refund Online for Change of Flight Schedule

February 20, 2020

CEBU PACIFIC AIRLINES:

Step-By-Step guide on How to Get a Full Refund Online

for Change of Flight Schedule

This article is about an airline-initiated change in flight schedule.You receive an email or text that your flight booking had a change of schedule. If the change in schedule is more than an hour from the original schedule, passengers are given 3 options in case the new flight schedule is not acceptable:

1. Rebook or reroute to an alternate airport up to 30 days from original flight schedule
without charges.

2. Get a full travel fund which can be used up to 90 days from the date of creation.

3. Get a full refund.

What I'm going to show is how to get a full refund online, which is the third option.

STEP ONE. GO TO THE CEBU PACIFIC WEBSITE AND LOG IN TO YOUR CEBU PACIFIC ACCOUNT

After logging in, you can view all your bookings.

2. CLICK THE BOOKING YOU WISH TO REQUEST FOR REFUND. THEN CLICK "MANAGE".

3. CLICK "REFUND TICKET".

After clicking "Refund Ticket" , note that the refund will be made in the same form of payment you originally made. If you paid via credit card, it will be refunded to the credit card you used to book this ticket. If you paid using paypal, it will be refunded to the credit card registered with paypal that you used at the time of booking

WARNING!!! CALL CUSTOMER SERVICE AND DON'T ATTEMPT TO GET A REFUND ONLINE IF ANY OF THE FOLLOWING APPLIES TO YOU:

1. If the credit card you used to book this flight is no longer existing, expired or inactive.

It will create a bigger problem and can cause delay if you choose to refund the ticket online and they attempt to credit the refund to an expired or inactive credit card.

2. If multiple guests are booked in one booking reference number and not all of the guests wish to cancel and get a refund.

If one of the guests booked in the same booking does not agree to the chosen option, you should call customer service so they can address each guest separately. Executing this option online requires that all guests agree on one option.