How to Activate Smart Roaming While Abroad

November 11, 2011

How to Activate Smart Roaming While Abroad

Before leaving for another country, I always activate my cellphone roaming services. As a prepaid subscriber, it's very easy to do it because you need not call customer service. Activation is only a text or SMS away. With Globe Telecommunications, you only need to text GROAM ON mm/dd/yyyy to 2884. They activate it on the specific date. With Smart Telecommunications, you also activate it just by texting ROAM ON to 333. They activate it immediately. But the disadvantage of Smart activating your roaming immediately is that they also disable calls to you. From the time of activation, whether or not you're abroad and using their roaming service, no one can call you. Note that this is applicable only to a prepaid subscriber. To avoid my calls being disabled, I did not activate my roaming in advance. I decided to do it at the airport while waiting for my flight. However, in my last trip, I did not have too much waiting time at the airport so inevitably I forgot to activate my Smart roaming service.

It was important for me to activate my roaming service because I informed the people I left at home that I'm just a text away so in case of emergency, I could be easily reached. With no other information as to my hotel phone no., it was very important for me to activate my roaming service.

So how did I activate the Smart roaming service while abroad?

Update as of November 15, 2015!!!


Please contact the Smart Customer Service at https://www.facebook.com/SmartCommunication by sending them a personal message about your problem activating roaming while abroad. 

They reply immediately but you need to give them the ff. information: 

1. your SMART number
2. roaming destination
3. handset model 
4. last reload date and amount

My conversation with Smart customer service via personal message in their facebook page:

Me: Hi. How do I activate smart prepaid roaming while abroad when I have not registered to a smart web account before leaving the country? I just registered but to link my prepaid number, I need to receive a verification code. How can I receive the verification code when I don't have a roaming signal in the smart prepaid number I'm linking?
Smart: Hi. We can activate it for you, Meanne. Send us your SMART number, roaming destination, handset model and last reload date and amount.


_________________________________________________________________________________


The Smart website is not very clear on how to do it so I will take you to a step-by-step process. It also took a while for me to do it because as I said, the Smart website is not very clear on the process.

Basically, you need to be able to access the internet because you activate roaming by registering and logging on my smart.com.ph. See instructions below:

1. Go to www.smart.com.ph
2. Click at the right hand side of the page "Manage my account."

  • If you have previously registered before, just log in by using your mobile number or your email email address.
  • If you have not registered before, click the "register now" icon and create an account.

5. After you have logged in to your account, click the left hand side icon "Services" and it will show "International Roaming".
6. Click "International Roaming", then click "Activate service".

What you need to be able to activate your Smart roaming service while abroad?
1. At least 100 peso load in your prepaid phone.
2. A smart phone or PC
3. An internet connection
4. An email address



33 comments:

Anonymous said...

eh d naman gumagana ung pinaparegister na acc sa smart e >.< ilang beses na kami nagparegister d parin makalog in -_-

Anonymous said...

nakapagregister na ako ng account sa www.smart.com.ph pero parang binago nila ung mga links under 'services' kasi wala na yung 'international roaming'! now i'm lost.... :(

Anonymous said...

once logged-in in your account, click "manage" under your mobile#, then click the "international raoming" on left side of the web page, under "services", then activate your international roaming services... :)

Anonymous said...

Sir gano po katagal bago mag activate? natapos ko na lahat steps kaso hindi pa rin activated. 2 hrs and counting....

Anonymous said...

hello tnung q lng po f paanu magroaming?nsa abroad na ang kuya q kailngan ko iparoaming ung simcard nya..

esen tivo said...

gaano katagal before ma activate, message sez within 25 minutes, sana totoo nga, lets wait

esen tivo said...

Thanks for everybody, after 1 day of trying to activate smart buddy roaming several times in mysmart account, it's on now. I realized you need 3G phone, i did changed some settings on old n95 nokia and i was asked to choose 2 local networks in Tokyo and it's ok now. This blog is helpful, Mabuhay

Anonymous said...

hello smart pinoy roaming sim!!! ang problema ko may load ang sim ko pero bakit hindi makatanggap ng message.maari moba akong matulungan kung ano dapat gawin ko .kasi nong una makatanggap pa ako .pinalodan nang asawa ko ok naman inin inquire nya sa main office sa smart ok naman daw pero hanggang ngayon di parin makatanggap.please help me.my number is 09989017722.

peps said...

hello po ask ko lng po bkit po kya hindi mkapageply ang asawa ko sa akin eh nung nasa airport plng kmi pina roamig n nmin ung number nya tapos gtxt ang smart na activate na dw my balance pa xa na 115 nun. tapos nung asa saudi na xa nkakapagtxt p nman xa hnggang sa nkitxt a sa kasamahan nya sabi paloadan ko dw xa kc naubos a load nya.. mula nun hindi na xa mka pg reply kc kinakain dw ang load na pinapaload ko sa knya lage..at khit my load dw xa di yta xa mka send.. bat po kya? plz tulungan nyo po ako.tnx

Anonymous said...

Thanks! This helped me a lot. :)

Anonymous said...

Sorry your mobile number is not yet active, please help me.

Anonymous said...

Pg nag plod b ko ng smart load kriricve ko kht d n activate cm card ko.pno ko mriricve ung code ayw nmn mk rcve ng cm.dti actvted n to..pno po b.pls

Anonymous said...

Dito n ko abroad. Pls help me kung pno ko ulit ma actvate ung roaming ko.thanks

Anonymous said...

hope all of you guys having trouble for how to activate roaming on smart prepaid while abroad will find this useful.
1.) GO to>
https://my.smart.com.ph/loginAuth
2.) Log in via email account
3.) Verify
4.)Add New Account> enter your Prepaid sim card number> press Next
5.)Select Registration Via ICCID (recommended for roaming users)
6.) remove Sim card from your cellphone or smartphone then ilagay ang 16 Digits na naka print sa likod ng sim card. press Enter
7.) After you have successfully registered
8.) Go to My Smart Account> Select> Account Services> Phone&Sim> International Roaming> then Activate this Service
IMPORTANT REMINDER:

Minimum balance of Php 100.00 is required to activate this feature. kung walang load yan. Yan lang at wala na akong idea kung uubra to hehe dont worry dito palang malalaman mo agad ang kung ilan pa ang tira ng load ng Sim card mo .

9.) may mare-received kang ganito "Thank you for submitting your request for International Roaming Activation. For your refererence, here's your SR number e.g123456789" Save mo yan.
10.) An SMS notification will be sent to your mobile phone once your request has been processed.
Please take note of the Service Request (SR) number. This will be required everytime you make a follow-up on your request.
SR follow-up can be made if you haven’t received an SMS notification after 24 hours from date and time of submission of request.
You may check for the status of your request by using the SR Status / Follow-up menu.
For International Roaming: To ensure activation of your International Roaming feature, kindly reset your handset by turning it off and back on again.

that's it easy peacy pancake

TAMAO

MaryJohn said...

good one

MaryJohn said...

When someone travels to a foreign land they will have to face roaming charges if they stick on to the original carrier they are with...to avoid the roaming charges one can either rent a mobile in the foreign country or use a local sim.

When you rent a mobile be careful to read the regulations and lease period. Renting a cell phone is advised for those who are traveling overseas for only one or two weeks.

Another option is to use a local sim with your mobile. For that your mobile should be unlocked one so as to accept the sim card that you insert. If it is locked with a particular network then it won't be able to recognize or accept other networks. To unlock your phone you can approach the respective network provider or any third party unlocking websites like unBBlock.com or Simpleunlocking.com and remove the restriction. Once the mobile is unlocked you can use the phone with the local sim.

Choose an option depending on the number of days that you stay and the one that is economical for you.

kristine erika pastores said...

Yung sa mama ko nairoaming bago umalis pero nung nkarating na sya sa country destination nya nwla po ung signal. Ano po kailangan gawin kpag ganun. Pls answer po.

Unknown said...

Yung sa husband ko rin .bago ang flyt niya nag send na xa ng roam on sa 333 pero wlang rply .pag dating nya sa ibang bansa .wala ring signal ..pano po ba yan , ? Need ko po answer nyo .salamat po sa sasagot

Milan Marvs said...

Yung sa husband ko rin .bago ang flyt niya nag send na xa ng roam on sa 333 pero wlang rply .pag dating nya sa ibang bansa .wala ring signal ..pano po ba yan , ? Need ko po answer nyo .salamat po sa sasagot

Jhing Alagano said...

PAnu naman kya mkakareciv ng verification code ung nereregister n number ei ala nmn signal kc di nga nairoaming haha

Jhing Alagano said...

Ako rin ilang bisis send ala reply umabot n 1hr gnun parin

Milan Marvs said...

Di ka rin nakapag roaming?

Meanne said...

Hi. Please contact via personal message the Smart facebook at https://www.facebook.com/SmartCommunication about your problem activating roaming while abroad. They reply immediately but you need to give them the ff. information: your SMART number, roaming destination, handset model and last reload date and amount. Hope this helps.

Flofes said...

https://help.smart.com.ph/prepaid/prepaid-how-do-i-activate-roaming-for-smart-prepaid

maybe this would help

Anonymous said...

There is no way to link your number because you will not be able to receive the verification number they send you and there is no longer an option to enter ICCID. Best bet is to Tweet them @Smartcares. They replied within minutes and you just need to provide them with your number, date of last load and amount, country, and handset model. Wham Bam Thank You Ma'am

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Queenie Carba said...

No more link for ICCID. Wala ako makitang option panu mg activate. Hindi pa naman makakareceived ng text ang number panu mkuha ang code...

Meanne said...

Hi. Please contact via personal message the Smart facebook at https://www.facebook.com/SmartCommunication about your problem activating roaming while abroad. They reply immediately but you need to give them the ff. information: your SMART number, roaming destination, handset model and last reload date and amount. Hope this helps.

Unknown said...

hi poh bkit poh di ako maka tanggap ng txt sa pinas eh khit kabibili kupa lng nitong roming sim ko. ano po ba gagawin pls help

Fatrizia S. said...

hi poh bkit poh di ako maka tanggap ng txt sa pinas eh khit kabibili kupa lng nitong roming sim ko. ano po ba gagawin pls help

jamie ordinario said...

Hi 1 year na ung sim ko d ko na.loadan panu ko ulit ma activate d na.daw maloadan sa pinas tnx

Meanne said...

Buy new sim. May expiry din ang sim na di naloadan ng matagal.

Jonel San Andres said...

Hi baka matulungan niu ko nkaroaming ako ntatangap ko nman msg bgla nalang d ko marecib smart cia pro may signal ano dpat ko gawen