MY STEP-BY-STEP GUIDE on
How to get a FULL REFUND ONLINE
on CANCELLED FLIGHTS
of Cebu Pacific Airlines
I received this message on my email and my sms a few days ago ago that my flight to Fukuoka on March 27-29, 2020 was canceled.
Cebu Pacific gave 3 options:
1. Rebook up to 30 days from your original flight schedule.
2. Store the value of your booking in a full travel fund which you can use in future Cebu Pacific flights, valid up to 90 days.
3. Get a full refund.
First of all, I purchased this flight with getgo points and paid the taxes using my credit card. I did not pay travel tax together with my booking.
The getgo points I used is 18,600 points. I paid 5672.46 pesos via credit card.
WHAT YOU NEED TO DO:
Log in to your Cebu Pacific get go account at cebupacificair.com
Click the affected flight.
This is what you'll see if you click on the affected flight.
If you click refund as shown above, this is what you will see.
Click "continue" for a full refund.
After choosing full refund, the system does not automatically credit to your account the getgo points used to purchase flights that were canceled by Cebu Pacific. You need to go to getgo.com.ph afterwards, log in at your getgo account and make a separate request to reverse points. How to do it is shown below.
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